777joy Privacy Policy — Our Firm Commitment to Protecting Your Personal Information

777joy.pro ("we", "our platform") places the highest importance on the privacy of its users ("you", "member"). This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.

By using the 777joy.pro website or creating an account, you consent to this Privacy Policy. If you disagree with any part of this Policy, we kindly ask that you refrain from using our services.

To enhance your experience on 777joy and keep our services secure, we collect the following information:

Information Provided Directly by You

• Identity Information: Name, date of birth, and gender.
• Contact Information: Mobile number, email address.
• Payment Information: Mobile banking number, bank account (stored in encrypted form).
• Identity Document: A copy of your national ID or passport for KYC verification.

Automatically Collected Information

• Device Information: Device type, operating system, and browser type.
• Log Data: IP address, login timestamps, and page visit history.
• Gaming Activity: Betting history, game preferences, and session duration.
• Cookie Data: For session identification and saving user preferences.

The information we collect is used for the following purposes:

777joy.pro uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and game settings.
• Analytics Cookies: To understand which sections of the platform are used most frequently.
• Marketing Cookies: To show you offers tailored to your preferences — with the option to opt out at any time.

You can block or delete cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some platform features.

777joy never sells your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Provider: Only the minimum necessary information is shared with bKash, Nagad, or a bank to process transactions. They are not permitted to use this information for any other purpose.
• Game Provider: Anonymous data is shared with providers such as Pragmatic Play and PG Soft to manage game sessions.
• Legal Authorities: Information may be disclosed upon court order or at the request of a regulatory authority — this is a legal obligation.
• Fraud Prevention: Information may be shared with relevant authorities in connection with money laundering or fraud investigations.

How long we retain your data depends on the type of information and the purpose for which it was collected:

• Account Information: For the duration your account is active, and for a further 5 years after closure (as required by law).
• Transaction History: Up to 7 years — in accordance with financial regulatory guidelines.
• KYC Documents: Retained for 5 years after verification.
• Cookie Data: At the end of the session or up to a maximum of 1 year.
• Log Data: Up to a maximum of 12 months for security purposes.

Once the legal retention period expires, 777joy securely deletes or anonymizes your personal data.

777joy applies industry-leading security practices to protect your information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is fully encrypted.
• AES-256 Encryption: Sensitive data stored in our database (passwords, payment data) is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for account logins.
• Firewall & DDoS Protection: To protect our servers from external attacks.
• Regular Security Audits: Periodic security reviews conducted by third-party specialists.
• Staff Training: Regular training for our team on the handling of sensitive data.

777joy respects your data rights. You are entitled to the following:

To exercise any of these rights, please contact us by email at: [email protected] — We typically respond within 30 days.

In certain cases, however, we may be unable to delete data due to legal obligations — for example, financial transaction records that must be retained as required by tax authorities.

777joy services are intended solely for individuals aged 18 and above. We do not knowingly collect data from minors.

If we become aware that a minor has created an account on our platform, that account and all associated data will be deleted immediately.

If you become aware of a minor using 777joy, please notify us immediately.

The 777joy platform integrates certain third-party services (such as payment gateways and game providers). These third parties maintain their own privacy policies, for which 777joy bears no responsibility.

We do, however, ensure that all third parties working with us adhere to our data protection standards. Should any third party use our users' data without authorisation, we will take immediate action.

777joy may update this Privacy Policy when necessary. We will notify you via your registered email or SMS before any significant changes take effect.

Continued use of the platform after a revised policy has been published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.

If you have any questions or concerns about this Privacy Policy, please reach out to our data protection team:

• Email: [email protected]
• Subject Line: Type "Privacy Policy Request" in the subject line
• Response Time: Typically within 3–5 business days

For data deletion requests, data access requests, or any data-related matters, we will endeavour to respond within 30 days.